RETURN & REFUND POLICY
Returns
We want you to be satisfied with your purchase from Belinda Coral.
If you are not completely satisfied with your order, you may request a return within 14 days of receiving the product, in accordance with European Union consumer protection laws.
To be eligible for a return, the item must:
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be unused and in the same condition that you received it
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be in the original packaging
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include any accompanying documentation or packaging
Certain types of goods may not be eligible for return.
Customized or personalized items cannot be returned unless they arrive damaged or defective.
Return Process
To initiate a return, please contact us at:
info@belindacoral.hr
WhatsApp/phone: +385 015432886, +385 913954155
Please include:
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your order number
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the reason for the return
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photos if the item is damaged
After we review your request, we will provide instructions on how to return the product.
Customers are responsible for return shipping costs, unless the item received is damaged or incorrect.
Refunds
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original method of payment within several business days.
Shipping costs are non-refundable, unless the return is due to our error.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us immediately at:
Please include photos of the product and packaging so we can resolve the issue as quickly as possible.
Non-Returnable Items
The following items may not be returned:
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items that have been worn or used
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items not in their original condition
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items without original packaging
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customized or personalized products
Contact Information
Obrt za proizvodnju, usluge i trgovinu "Belinda"
Obala hrvatskog narodnog preporoda 16
21000 Split
Croatia
OIB: 69492245287
Email: info@belindacoral.hr
Last updated: March 2026
Right of Withdrawal (EU Consumers)
Consumers in the European Union have the right to withdraw from the purchase contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which the consumer receives the goods.
To exercise the right of withdrawal, the customer must inform Belinda Coral of the decision to withdraw from the contract by a clear statement (for example by email).
Contact:
Belinda Coral
Email: info@belindacoral.hr
WhatsApp/phone: +3855432886, +385913954155
To meet the withdrawal deadline, it is sufficient for the customer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.